Support Center

How do I create an account?

Download the Ummah App from the App Store or Google Play, open the app, and tap "Sign Up." Follow the prompts to create your account using your email address or phone number.

I forgot my password. How can I reset it?

On the login screen, tap "Forgot Password?" and enter your registered email address. You'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact support.

How do I update my profile information?

Open the app, go to your profile by tapping the profile icon, then tap "Edit Profile." Make your changes and tap "Save" to update your information.

Is Ummah App free to use?

Yes, Ummah App is free to download and use. Some premium features may be available through optional in-app purchases or subscriptions.

How do I report inappropriate content or users?

Tap the three dots (•••) on any post or profile, then select "Report." Choose the reason for reporting and submit. Our moderation team will review the report promptly.

How can I delete my account?

Go to Settings > Account > Delete Account. Please note that this action is permanent and cannot be undone. All your data will be permanently removed from our servers.

The app is not working properly. What should I do?

Try these troubleshooting steps:

• Close and restart the app
• Check your internet connection
• Update to the latest version of the app
• Restart your device
• If the issue persists, contact our support team with details about the problem

How is my data protected?

We take your privacy seriously and implement industry-standard security measures to protect your data. Please review our Privacy Policy for detailed information about how we handle your data.

Can I use Ummah App on multiple devices?

Yes, you can log into your account on multiple devices. Your data will sync across all devices where you're logged in.

How do I provide feedback or suggest new features?

We love hearing from our users! Send your feedback and suggestions to support@ummah.ae with "Feedback" in the subject line.

System Requirements

iOS: iOS 13.0 or later
Android: Android 6.0 or later
Internet: Stable internet connection required